March 27, 2019
Customer Retention vs. Customer Acquisition: The Ultimate Growth Showdown
There’s a hearty debate in progress in the SaaS world right now, and it boils…
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March 21, 2019
How to Build a Community Around Your Brand That Reduces Churn
This is a guest post by Thomas Griffin. Thomas is the president and co-founder of…
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March 18, 2019
11 Ways to Nail Customer Retention (Without Involving Your Dev Team)
Let’s face it: retention just makes sense. Maximizing your user base over time is cheaper…
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March 14, 2019
Let Your Brand Do the Talking (We’re Just Here to Help)
2019 is the year of personalization. Building a unique persona and brand voice has become…
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February 6, 2019
Ghost Customers: A Guide to Bullet-Proof Reactivations
Chances are, you haven’t heard of a ghost customer before. It’s a vaguely understood term,…
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February 6, 2019
Passive Churn: The Quiet Monster of Recurring Revenue
There are a ton of techniques out there (many of which we’ve already covered in…
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January 22, 2019
Reduce Churn with This Simple User Onboarding Technique
This is a guest post by Margaret Kelsey Tatkow. Margaret Kelsey leads the brand and…
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January 9, 2019
Turning SaaS Churn Into A Growth Strategy: Changing Our Perspective
Churn is the boogey man of SaaS businesses. It’s the thing we fear most, the…
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January 4, 2019
How Monthly Digests Help Reduce Customer Churn
Big picture retention plans are vital to reduce customer churn, but this week we’re diving…
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November 29, 2018
7 Ways to Stop Bad-fit Leads from Becoming Costly Customers
In the early stages of growth, it can be tempting to think any new customer…
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